Customer service ek aisi cheez hai jiske bina koi bhi business long-term grow nahi kar sakta. Chahe product kitna bhi achha ho, agar customer ko respect, clarity aur timely help nahi milti to wo wapas aane ka sochta bhi nahi. Aaj kal to competition itna zyada hai ki ek galat experience aur customer seedha dusre brand ki taraf chala jata hai. So baat sirf problem solve karne ki nahi hai, baat ek aisi yaad chhodne ki hai jo positive ho. Customer ki expectation samajhna Log jab support pe reach out karte hain, unki do expectations hoti hain: jaldi response aur insaniyat wali tone. Koi bhi banda robotic aur scripted jawab nahi sunna chahta. Agar aap bas ek template copy-paste kar dete ho, to banda turant feel kar lega ki usse seriously nahi liya gaya. Chhoti chhoti cheez jaise naam se address karna, unke concern ko summarize kar dena, aur genuinely samajhne ki koshish karna — yeh sab bohot matter karta hai. Ek real-life example: ek baar maine ek e-commerce site se shoes order kiye the. Del...
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